Customer Satisfaction Survey Part of the requirements for maintaining registration for ISO/TS is that Metalbuilt, LLC. has to continue to have our customers evaluate our performance. Please complete this questionnaire and note any improvements we could make so that we can exceed your expectations. After you have completed the survey please sign and return the questionnaire to Metalbuilt, LLC by fax (586-786-9107) or email (kaitlin@metalbuiltllc.com) within the next 10 days. If you have any questions please call Kaitlin McCormick at 586-786-9106. 5 pts Outstanding 4 pts Great 3 pts Satisfactory 1 pt Poor NA Responsiveness of the sales contact to your inquiries5 pts Outstanding4 pts Great3 pts Satisfactory1 pt PoorNATurn-around time on your orders.5 pts Outstanding4 pts Great3 pts Satisfactory1 pt PoorNAHandling of your complaints5 pts Outstanding4 pts Great3 pts Satisfactory1 pt PoorNACompliance of the product delivered to the specified requirements5 pts Outstanding4 pts Great3 pts Satisfactory1 pt PoorNATiming of product delivery5 pts Outstanding4 pts Great3 pts Satisfactory1 pt PoorNAAccuracy of dispatch documents including billing and test certifications (if needed)5 pts Outstanding4 pts Great3 pts Satisfactory1 pt PoorNAAdditional Comments Company*Name*TitleDate